Builds a culture where it's safe to admit mistakes

Leaders model admitting errors and respond to self-reports with help, not blame.

Team psychological safety predicts learning behavior. Security culture research names leadership and trust among its core influences.

How to observe it: Self-report rate after clicks; culture survey items on safety to speak up.

Supporting evidence

• Psychological Safety and Learning Behavior in Work Teams Edmondson, 1999

Context

• Defining organisational information security culture—Perspectives from academia and industry Veiga et al., 2020
• Neutralization: New Insights into the Problem of Employee Information Systems Security Policy Violations Siponen & Vance, 2010