Confirms identity before helping

Stays helpful, but confirms who is asking before sharing files, codes, or access.

Attackers exploit the wish to help and to return favors. In role-play research, reciprocity-style messages were among the most persuasive.

How to observe it: Outcomes on helpfulness-themed Simulations (for example, 'can you forward the deck?').

Supporting evidence

• Predicting susceptibility to social influence in phishing emails Parsons et al., 2019

Context

• Persuasion: How phishing emails can influence users and bypass security measures Ferreira & Teles, 2019