OB-07 · Moderate evidence
Reinforces awareness at least every four months
Schedules reminders or short refreshers before awareness fades.
Gains from an awareness program held at four months and were gone by six. Video and interactive reminders worked best.
How to observe it: Maximum gap between touches for any Person.
Supporting evidence- An investigation of phishing awareness and education over time: When and how to best remind users Reinheimer et al., 2020
- Suspicion, Cognition, and Automaticity Model of Phishing Susceptibility Vishwanath et al., 2018