FoundationalCase study · 2021
Althobaiti et al. — Proceedings of the ACM on Human-Computer Interaction (CSCW)
Handling phishing reports is a distributed process across several teams, each with narrow system access and knowledge. Sudden large campaigns flooded the help desk with reports, disrupting work and slowing mitigations and reflection.
FoundationalConceptual · 2009
Kahneman & Klein — American Psychologist, 64(6), 515-526
A skeptic of intuition (heuristics-and-biases) and a champion of it (naturalistic decision making) agree that intuitive judgments can be trusted only when the environment is regular enough to be learnable and the person has had lots of practice with rapid, clear feedback.
FoundationalConceptual · 2000
Ryan & Deci — American Psychologist, 55(1), 68-78
Reviewing research on self-determination theory, the authors argue that people's intrinsic motivation and internalization of rules depend on meeting three basic needs: competence, autonomy and relatedness. Controlling environments undermine these needs and motivation, while supportive ones foster them.
FoundationalMixed methods · 1999
Edmondson — Administrative Science Quarterly, 44(2)
Introduces team psychological safety: a shared belief that it is safe to take interpersonal risks. Psychological safety, not team efficacy, was associated with learning behavior such as seeking feedback and discussing errors, and learning behavior mediated the link to team performance.
FoundationalConceptual · 1977
Bandura — Psychological Review, 84(2), 191-215
People's expectations that they can successfully perform a behavior determine whether they try, how hard they work and how long they persist. These efficacy beliefs are built mainly through actual successful performance, and also through watching others, verbal persuasion and emotional arousal.