FoundationalCase study · 2021
Althobaiti et al. — Proceedings of the ACM on Human-Computer Interaction (CSCW)
Handling phishing reports is a distributed process across several teams, each with narrow system access and knowledge. Sudden large campaigns flooded the help desk with reports, disrupting work and slowing mitigations and reflection.
FoundationalMixed methods · 2020
Steves et al. — Journal of Cybersecurity
Click rates should be expected to vary with how hard a phishing email is for a given audience, especially when its premise fits the recipient's work context. The authors propose the NIST Phish Scale so programs can rate exercise difficulty and interpret click rates.
FoundationalMixed methods · 2020
Veiga et al. — Computers & Security, 92, 101713
Combines a scoping review with a 512-respondent industry survey to define information security culture, identifying 5 external and 20 internal influencing factors. Academic definitions were much broader than industry's, and strong cultures were linked to mutual trust and integrity.
FoundationalQualitative · 2019
Ferreira & Teles — International Journal of Human-Computer Studies
Merging Cialdini, Gragg and Stajano & Wilson into one set of social-engineering persuasion principles, the authors found authority, strong affect, integrity and reciprocation were the most common in phishing subject lines. Strong-affect and authority emails leaned on 'you/your' wording, reciprocation on 'we/us/our'.
FoundationalField experiment · 2010
Lally et al. — European Journal of Social Psychology, 40(6), 998-1009
Repeating a chosen behavior daily in a consistent context made it more automatic along an asymptotic curve. Time to reach 95% of peak automaticity ranged from 18 to 254 days, and missing a single day did not materially derail habit formation.
FoundationalConceptual · 2009
Kahneman & Klein — American Psychologist, 64(6), 515-526
A skeptic of intuition (heuristics-and-biases) and a champion of it (naturalistic decision making) agree that intuitive judgments can be trusted only when the environment is regular enough to be learnable and the person has had lots of practice with rapid, clear feedback.
FoundationalField experiment · 2008
Workman — Journal of the American Society for Information Science and Technology, 59(4), 662-674
Drawing on marketing-persuasion theory, a field study tested whether the factors that make marketing campaigns work also explain who falls for phishing and pretext phone attacks, and found that they do: dispositional factors tied to persuasion predicted victimization.
FoundationalConceptual · 2007
Wood & Neal — Psychological Review, 114(4), 843-863
Habits are learned links between context cues and responses that form through repetition and can then be triggered directly by those cues without the goal that originally drove them. Goals shape habits mainly by motivating the early repetition and by steering people toward cues, rather than by directly activating the habit.
FoundationalConceptual · 2000
Ryan & Deci — American Psychologist, 55(1), 68-78
Reviewing research on self-determination theory, the authors argue that people's intrinsic motivation and internalization of rules depend on meeting three basic needs: competence, autonomy and relatedness. Controlling environments undermine these needs and motivation, while supportive ones foster them.
FoundationalMixed methods · 1999
Edmondson — Administrative Science Quarterly, 44(2)
Introduces team psychological safety: a shared belief that it is safe to take interpersonal risks. Psychological safety, not team efficacy, was associated with learning behavior such as seeking feedback and discussing errors, and learning behavior mediated the link to team performance.
FoundationalLab experiment · 1997
Bechara et al. — Science, 275(5304), 1293-1295
Healthy participants began choosing advantageously and showed anticipatory skin-conductance responses to risky options before they could explain which strategy was best. Patients with prefrontal damage never developed these signals and kept choosing badly even after knowing the right strategy.
FoundationalConceptual · 1977
Bandura — Psychological Review, 84(2), 191-215
People's expectations that they can successfully perform a behavior determine whether they try, how hard they work and how long they persist. These efficacy beliefs are built mainly through actual successful performance, and also through watching others, verbal persuasion and emotional arousal.